Inside Sales Associate EMotorad Pune, Maharashtra

EM :

EM believes Electric is the future of mobility and with the Indian market yet to reach anywhere close to its fullest potential, the rise has begun.

We hope to play a critical role in spreading awareness, engaging end consumers, and delivering the products as per their requirements at a nominal price, we like to call it affordable luxury.

As mentioned, the company aims to bring across top-quality eBikes which would currently cost way higher in the Indian market at an affordable price utilising its local sourcing and manufacturing capabilities.

EM strongly believes that the local setup will not only help reduce the pricing but will bring about innovations and job creation in various parts of the country we are planning to expand.
Come, join us, and help us transform the world, mobility and have a blast while doing it

INSIDE SALES ASSOCIATE :
The Primary Responsibility of the Sales Associate to work with the EM Sales Team across Pan India . Pour your mind to develop and strengthen Relationships in order to increase the Customer Satisfaction with EM products.

This will build strong, long-term relationships with our Customers and ensure that our Product Quality across pan India is consistent with EM standards.
The ideal candidate shall possess BPO experience, be a motivated team player and have excellent communication and computer skills.
• Sharing product knowledge in the best possible way.
• Handle inbound and outbound calls of customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets
• Give follow-up calls and ask for product performance and Quality to develop a long-term relationship.
• Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer wherever required to prevent the need for future contacts, and document interactions through contact tracking.
• Possessing excellent product knowledge to enhance customer support.
• Maintain a balance between company policy and customer benefit in decision making.
Skills and Qualifications