Customer Service Executive (Pan India
Published date: 2024/01/10
- Location: Gurugram, Haryana, India
Job Description
Agent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.
Qualification / Eligibility Criteria: (Pre-Requisite)
Graduate/Undergraduates in any stream
Freshers can apply
Language capabilities English / Hindi / Punjabi / Assamese / Oriya
Required Skills
Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate Clarity of Speech, Conversational Ability
Ability to understand the customer problem and provide solution or information as per company policies and process
Ability to compose grammatically correct, concise, and accurate paragraphs
Good understanding of etiquette for written communication
Typing Speed required 15 wpm with 85% accuracy
Basic Knowledge of Computer is a must
Flexibility: Agent must be comfortable working in rotational shifts
Working Days: 6 days a week Role: Non Tech Support - Voice / Blended Industry Type: BPO / Call Centre Department: Customer Success, Service Operations
This job is provided by Shine.com
Agent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.
Qualification / Eligibility Criteria: (Pre-Requisite)
Graduate/Undergraduates in any stream
Freshers can apply
Language capabilities English / Hindi / Punjabi / Assamese / Oriya
Required Skills
Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate Clarity of Speech, Conversational Ability
Ability to understand the customer problem and provide solution or information as per company policies and process
Ability to compose grammatically correct, concise, and accurate paragraphs
Good understanding of etiquette for written communication
Typing Speed required 15 wpm with 85% accuracy
Basic Knowledge of Computer is a must
Flexibility: Agent must be comfortable working in rotational shifts
Working Days: 6 days a week Role: Non Tech Support - Voice / Blended Industry Type: BPO / Call Centre Department: Customer Success, Service Operations
This job is provided by Shine.com
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