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Technical voice support/bpo

Published date: 2024/01/10
  • Location: Maharashtra, Pune, India
International Technical Voice Process

Job Location : Pune

Qualification :
Service Desk - Full time Graduates

Shifts : 24*7

Experience :
Fresher-1+ Year

Salary :
upto 4lpa

Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Experience on Service now or Remedy or Control M or similar ticketing tool
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.

Aleena :
-9950592543
Company Name: Ghrs Training LLP

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