Team Member- BSG-SUPPORT SERVICES-BSG
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, India
Job Description
Job Role
• Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions.
• Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly.
• Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support.
• Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage.
• Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution.
• Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets.
• Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare BRDs and change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system.
• Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage.
• Risk Identification & mitigation
Job Requirements
Job Role
• Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions.
• Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly.
• Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support.
• Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage.
• Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution.
• Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets.
• Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare BRDs and change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system.
• Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage.
• Risk Identification & mitigation
Job Requirements
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