Product Manager- Credit Card
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, India
Product Manager for Credit Cards will be responsible for managing premium credit card
Key Accountabilities, KPIs And Job Responsibilities
Following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:
Product Framework
• Configure and drive product CVP
• Drive Card activation and onward customer engagement
• Build multi-channel capabilities like Mobile App , Web page, IVR etc
• Work closely with technology team for enabling various engagement platforms
Customer Experience & Service
• Build frictionless customer interface for complaints and requests
• Build the team to deliver sales, drive customer experience , revenue
• Interact closely with service team for service to sales
P&L monitoring
• Will closely review P&L and drive key revenue & cost items to optimize the same
Stakeholder & vendor management
• Will liase with vendor partners to drive business goals
• Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service
Regulatory compliance and assessment
• Ensure adherence to regulatory guidelines for all card related parameters
• Ensure compliance of card network guidelines
Experience
• Minimum experience of 4 years with 2 years in credit cards
• Conversant with card systems on originations, card management and interface with other linked systems
• Good analytical skills to plan and execute portfolio campaigns
• Goodpresentation skills (conversant with MS Office)
Education / Preferred Qualifications
• MBA Degree/PGDM from a recognized university
• Specialization in Digital Payments will be an added advantage
Core Competencies
Competencies, traits & desired levels of proficiency:
• Expertise in understanding End to End Credit Card Lifecycle
• Functional Understanding of different system involved in Credit Card Ecosystem
• Collaborative and Customer Obsessed
• Very good communication skills
• Aptitude for Risk identification & mitigation
• Lateral thinking, Negotiation & Interpersonal Influencing skills
Work Relationship
• Reporting to Credit cards head
• Working with Technology , Operations, Service ,vendor(s), Compliance, Risk, Consumer Banking Product & distribution teams,
• Interactions w/direct reports of Heads of Departments and others defined from time to time
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Primary Location
India-Maharashtra-Mumbai
Job
Product Management
Schedule
Regular
Job Type
Full-time
Job Posting
Jan 20, 2023, 11:54:04 AM
Key Accountabilities, KPIs And Job Responsibilities
Following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:
Product Framework
• Configure and drive product CVP
• Drive Card activation and onward customer engagement
• Build multi-channel capabilities like Mobile App , Web page, IVR etc
• Work closely with technology team for enabling various engagement platforms
Customer Experience & Service
• Build frictionless customer interface for complaints and requests
• Build the team to deliver sales, drive customer experience , revenue
• Interact closely with service team for service to sales
P&L monitoring
• Will closely review P&L and drive key revenue & cost items to optimize the same
Stakeholder & vendor management
• Will liase with vendor partners to drive business goals
• Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service
Regulatory compliance and assessment
• Ensure adherence to regulatory guidelines for all card related parameters
• Ensure compliance of card network guidelines
Experience
• Minimum experience of 4 years with 2 years in credit cards
• Conversant with card systems on originations, card management and interface with other linked systems
• Good analytical skills to plan and execute portfolio campaigns
• Goodpresentation skills (conversant with MS Office)
Education / Preferred Qualifications
• MBA Degree/PGDM from a recognized university
• Specialization in Digital Payments will be an added advantage
Core Competencies
Competencies, traits & desired levels of proficiency:
• Expertise in understanding End to End Credit Card Lifecycle
• Functional Understanding of different system involved in Credit Card Ecosystem
• Collaborative and Customer Obsessed
• Very good communication skills
• Aptitude for Risk identification & mitigation
• Lateral thinking, Negotiation & Interpersonal Influencing skills
Work Relationship
• Reporting to Credit cards head
• Working with Technology , Operations, Service ,vendor(s), Compliance, Risk, Consumer Banking Product & distribution teams,
• Interactions w/direct reports of Heads of Departments and others defined from time to time
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Primary Location
India-Maharashtra-Mumbai
Job
Product Management
Schedule
Regular
Job Type
Full-time
Job Posting
Jan 20, 2023, 11:54:04 AM
0 page views
Related listings
-
Technology Delivery Manager-ProjectsBankTechnology Delivery Manager-Projects IDFC FIRST Bank Limited Mumbai, Maharashtra Apply 14 hours agoFull–time Job Description Job Title – Technology Delivery Manager- Projects Place of work - Mumbai Business Unit – Corporate Function Function – Inform...2026/11/09
-
Enterprise Sales|| Business Development|| Mumbai/PuneBankThis is a truly an exciting time to join Enterprise Team at Monster. Monster is rebuilding on its global leadership position, is investing in game-changing innovative technologies and creating a world-class global organization. We are looking for can...2026/11/09
-
Urgent hiring for cashier, credit officer, POBankThe responsibilities and duties section are the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manage...2026/11/09