Team Leader, Service, Premium Banking
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, India
Team Leader, Service, Premium Banking-(2200028515)
Job
:Retail Banking
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:28/Nov/2022, 11:41:51 PM
Unposting Date
:Ongoing
Job Summary
• Ensure high level of customer service and manage difficult customer situations.
• Ensure resolution of all complaints received for branches through COMMAND.
• Gather/prepare statistics for service quality and productivity indicators
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Find ways to improve operational efficiency and control costs to meet cost budgets
• Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and
Job
:Retail Banking
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:28/Nov/2022, 11:41:51 PM
Unposting Date
:Ongoing
Job Summary
• Ensure high level of customer service and manage difficult customer situations.
• Ensure resolution of all complaints received for branches through COMMAND.
• Gather/prepare statistics for service quality and productivity indicators
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Find ways to improve operational efficiency and control costs to meet cost budgets
• Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and
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