Talent Acquisition (Hr)
Published date: 2026/11/07
- Location: Gurugram, Haryana, India
• Proactively attend to all the queries, complaints, and requests across the company's Email.
• Raise issues to the concerned teams and follow up for resolutions
• Proactively and continuously keep the customer and stakeholders informed about the status of the problem
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problem in words, proactively understand their needs and responding promptly
• Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
• Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
• Raise issues to the concerned teams and follow up for resolutions
• Proactively and continuously keep the customer and stakeholders informed about the status of the problem
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problem in words, proactively understand their needs and responding promptly
• Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
• Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
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