Support Manager, Data and Analytics

Role Responsibilities

The BI SRE Support Manager will be responsible for Tools SRE on-premises & on-cloud with good technical knowledge on big data and Tools. Good exposure in problem solving & stakeholder management skills. This role will report into the SRE Lead for Tools Engineering Team.

Strategy
The ideal candidate is highly organized, action-oriented, hands on and accomplished in the development and deployment of BI tools solutions using multiple BI tools. Candidate must have a result-oriented approach towards problem solving. Candidate must be conversant with application architecture, application integration and use of BI and Data processing tools in a complex environment with Data Security, User Access Managed, Authorization and tightly controlled environment which deploys modern authentication mechanisms used in large organizations. Candidates should have a basic understanding of the networking and application deployment criteria associated with deployment of web based and mobile applications. Candidate should be flexible to work on various areas in BI Tools/ Data Management Platforms within SRE on Premises & on Cloud stack. In this role, he/she will be expected to acquire a deep technical understanding of the SRE Tools stack. Any knowledge and hands on capabilities with scripting languages like Python, Java, Linux/Windows scripting or hands on knowledge of application monitoring tools will be a plus point. Any previous experience of administering BI Tools or Data Management tools or implementing automation solutions for BI Tools management will be a plus point.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• Global

Other Responsibilities
• Strong Technical server administration & performance tuning skills in Microsoft Power BI & other BI Tools like MicroStrategy, Tableau etc.
• Good exposure to migration from MSTR & Tableau to Microsoft Power BI or working with data accelerations tools like Dremio/Exasol or Data processing tools like DataIku.
• Good knowledge on features / capabilities in Power BI, MSTR, Tableau.
• Serve as a technical SRE for BI Reporting Tools. Work with Tools Technical support to resolve issues requiring vendor assistance.
• Govern the BI environment and continuously optimize the environment via governing settings, security settings, and other mechanisms.
• Upgrade of tools to latest version for maximum business impact.
• Tools Usability Tracking & Reporting.

Our Ideal Candidate
• MicroStrategy Certified
• Tableau Certified
• Microsoft Power