Sr. Ecommerce executive

Brand: Dimeh – www.dimeh.co.in

Position – Sr. E-commerce executive

Location – Goregaon East

Roles and Responsibilities:

Sales order confirmation.

· Order processing on All E-commerce Sales Panel viz.

· (Amazon, Flipkart, Myntra, Ajio, Nykaa)

· Processing Shipping of all sales order on Shiprocket.

· Escalation of all queries relating to shipping like NDR RTO etc.

· Coordination for refund of RTO Freight Charges, Shipment lost or damaged etc.

· Preparing Various MIS such as Daily & Monthly Sales, Returns, Cancellations etc

· Sales order daily report to director of the company.

· Stock as on date update report to director of the company.

· COD and EOD Receipts Reconciliation on daily basis.

· Product Rating report on daily basis

· Customer feedback MI

· Customer related services

· Handling all customer complaint, Replacement, Refund

Companies websites email for reply to customer mail, calls
• Write and edit product content that will be published on e-Commerce websites/portals like Amazon, Flipkart, Myntra, Ajio, Nykaa.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Identify SEO best practices regarding inventory, pre-orders, and pricing policies.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc.) to stay organized.
• Ability to multitask and meet deadlines while maintaining attention to detail.

Requirements

· Minimum of 2 years’ experience in a fast-paced, e-Commerce business.

· Hands-on experience in managing and maintaining e-Commerce websites/portals.

· Knowledgeable of the e-Commerce space that includes marketing strategies, various leading e-Commerce website builders (e.g. Shopify, Elementor), product development, competitive strategies, consumer research, industry trends and usability best practices.

· Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.

· Familiarity with web design and a keen eye to detail.

· Excellent communication and collaboration skills.

· Analytical and multitasking skills.

· B.com degree in Marketing or relevant field.

Skills

· E-commerce

· Web Content Writing

· Marketing Strategies

· Advance Excel