Sr Customer Success Manager- HR Tech
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
CompanyOverview:
YO HRCONSULTANCY is a reputable HR consulting firm operating in the Noneindustry. We provide a wide range of HR solutions to our clients,including recruitment, wellness, and travel solutions. With ourexpertise and customer-centric approach, we aim to deliverexceptional outcomes and maximize customersuccess.
Role andResponsibilities:
Weare seeking a Sr. Customer Success Manager to join our team inMumbai. The ideal candidate will have 3 to 8 years of experience incustomer success and portfolio management within the HR industry.As a Customer Success Manager, your responsibilities willinclude:
• Building and expandingpenetration and impact in a portfolio of accounts as a trustedpartner
• Ensuring 20-30% growth in revenuewithin the portfolio through cross-selling andupselling
• Driving strategic relationships andcollaborating with customers to drive utilization of our platformand services
• Becoming a trusted partner andgenerating 4.5+ CSAT scores for the portfolio ofaccounts
• Creating case studies and referralsponsors from your portfolio to impact indirect brand andsales
• Penetrating deeper intoaccounts/sponsors
• Coordinating andcollaborating to ensure customer deliver andsuccess
• Adhering to and driving automation andprocess-driven customerdelivery
CandidateQualifications:
Thesuccessful candidate will possess the followingqualifications:
• Experience incustomer success and portfolio management, preferably in the HRindustry
• Experience in dealing with HRpersonnel
• Experience in cross-selling andupselling in a corporate environment
• Workingwith the HR community and experience in wellness/recruitment/travelsolutions ismandatory
RequiredSkills:
The idealcandidate will have the followingskills:
• Strong communication andrelationship-building skills
• Ability to driverevenue growth through cross-selling andupselling
• Excellent problem-solving andanalytical skills
Skills :hrms,upselling,employee wellness,crossselling,hr tech,portfoliomanagement,customer success
YO HRCONSULTANCY is a reputable HR consulting firm operating in the Noneindustry. We provide a wide range of HR solutions to our clients,including recruitment, wellness, and travel solutions. With ourexpertise and customer-centric approach, we aim to deliverexceptional outcomes and maximize customersuccess.
Role andResponsibilities:
Weare seeking a Sr. Customer Success Manager to join our team inMumbai. The ideal candidate will have 3 to 8 years of experience incustomer success and portfolio management within the HR industry.As a Customer Success Manager, your responsibilities willinclude:
• Building and expandingpenetration and impact in a portfolio of accounts as a trustedpartner
• Ensuring 20-30% growth in revenuewithin the portfolio through cross-selling andupselling
• Driving strategic relationships andcollaborating with customers to drive utilization of our platformand services
• Becoming a trusted partner andgenerating 4.5+ CSAT scores for the portfolio ofaccounts
• Creating case studies and referralsponsors from your portfolio to impact indirect brand andsales
• Penetrating deeper intoaccounts/sponsors
• Coordinating andcollaborating to ensure customer deliver andsuccess
• Adhering to and driving automation andprocess-driven customerdelivery
CandidateQualifications:
Thesuccessful candidate will possess the followingqualifications:
• Experience incustomer success and portfolio management, preferably in the HRindustry
• Experience in dealing with HRpersonnel
• Experience in cross-selling andupselling in a corporate environment
• Workingwith the HR community and experience in wellness/recruitment/travelsolutions ismandatory
RequiredSkills:
The idealcandidate will have the followingskills:
• Strong communication andrelationship-building skills
• Ability to driverevenue growth through cross-selling andupselling
• Excellent problem-solving andanalytical skills
Skills :hrms,upselling,employee wellness,crossselling,hr tech,portfoliomanagement,customer success
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