Sr. Business Analyst- CX

Full–time
Key Responsibilities:
• Leverage advance analytics techniques to map customer behaviors
• Able to understand business perspective and proactively identify solutions with business problem of
• ensuring best customer experience
• Performs complex analytics/design and works autonomously, with little or no guidance
• Manages internal processes necessary for successful project implementation
• Performs research needed to execute projects
• Work with cross functional stakeholders to increase adaption of analytics in decision making
• Provide data driven solutions to improve customer experience
• Identify opportunities and intervention areas for improving customer experience
• Ability to understand complex business problems,
• Collecting, pulling and preparing data, building statistical / ML models using Python
• Generating insights to synthesize a complete, cohesive picture
• Communicate the context and value of data analysis and models to stakeholders.
• Work closely with internal and external business partners in building, implementing, tracking and
• improving decision strategies

Qualification & Experience:
• 4-6 years of relevant experience with prior focus in predictive modeling
• MBA or Master's or Bachelor’s degree in Economics, Statistics etc.
• B.Tech/B.E. or bachelor’s in Computer science or any other stream

Essential Skills:
• Experience in writing complex SQL queries and proficient in Python / R
• Predictive modeling skills
• Knowledge and exposure to cloud analytics platform like AWS
• Strong communications skills with ability to develop and communicate complex concepts and ideas