Specialist, Application Support Engineer

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Accountabilities

i) Ability to provide solution and guide User team for Finacle functionalities

ii Business requirements to be accurately defined and explained to the Development team

iii) Finacle defects/ incidents are addressed as per the defined SLAs

iv) Finacle Releases/ Builds are delivered within the expected and agreed time frame

v) Undertake Data migration and version upgrade co-ordination with the Project team

Job Duties & Responsibilities

i) Liaise with the Business/ Support Units to understand their requirements to be developed at CBS (Finacle)

ii) Prepare and validate Business Requirement document/ User Stories/ Technical specifications based on the input of stakeholders

iii) Clearly communicate the requirements to the Development team and ensure the delivery of build/ release is done withing the stipulated time frame

iv) Co-ordinate the User acceptance testing with the end-users and ensure it is accomplished as per the defined timeline

v) Liaise for any open observations with the development team and ensure it is addressed as per the requirement document

vi) Co-ordinate for the Production deployment of the Build/ Release as per the Change Management process followed

vii) Ensure the User team provides a Live verification confirmation of the Build/ Release

viii) Ensure Audit requirements, Compliance requirements, InfoSec requirements etc are adhered at the CBS

ix) Co-ordinate with the development team/ BAU team for fixing of defects/ incidents at CBS

x) Co-ordinate with the Global team for creation of various parameters, scheme codes, GL, Office accounts at Finacle

xi) Scheduling online meetings with various stakeholders for requirement gathering, defects fixing, roll-out planning etc

xii) Preparation of Project Plan, Senior Management presentation, Minutes of Meeting etc

xiii) Perform UAT and execute Finacle menus viz. Parameter creation, Holiday maintenance, Interest rate etc