Service Manager-BRANCH BANKING-Branch Banking
Published date: 2024/01/10
- Location: Mumbai,, Maharashtra, India
Job Role:
· Manage the Service Scores of the branch
· Responsible for management of day to day operations of the branch.
· Ensuring strict adherence to compliance, audit and regulatory requirements.
· Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
· Branch Lobby and customer Queue management.
· Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
· Customer complains management and ensuring resolution of all complaints within TAT.
· Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
Job Requirements:
· MBA/Graduate
· Minimum work exp. – 4 years
· Customer service oriented
· People Management skills
· Good communication abilities
Ability to guide and monitor his/her reportees
· Manage the Service Scores of the branch
· Responsible for management of day to day operations of the branch.
· Ensuring strict adherence to compliance, audit and regulatory requirements.
· Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
· Branch Lobby and customer Queue management.
· Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
· Customer complains management and ensuring resolution of all complaints within TAT.
· Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
Job Requirements:
· MBA/Graduate
· Minimum work exp. – 4 years
· Customer service oriented
· People Management skills
· Good communication abilities
Ability to guide and monitor his/her reportees
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