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Service Desk Technical Support WalkingTree Resources

Published date: 2024/01/10
  • Location: Bengaluru , Karnataka, India
Ideal Candidate must have 2 to 3 Years of experience in customer Support.

Location- Bangalore

Notice Period- Immediate to 15 Days

Interview mode- WalkIn

Skills Required:
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
• L1 Service Desk Technical Support
• Ping command
• Difference between service request & incidents.
• Aware about the SLA/Metrics handled.
• Situational Questions (looking at presence of mind)

Mandatory experience
• Experience in Voice + Chat
• B to C Process
• Experience in international Process
• 24/7 weekly shift roaster/International call handling experience
• 6 days working
Company Name: WalkingTree Resources Pvt. Ltd.

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