Service Delivery Manager
Published date: 2024/01/10
- Location: Hyderabad, Telangana, India
Must Have:
• Experience in managing 24x7 work model of IT Application Support with legacy and digital apps and other IT Programs to deliver within Schedule, Cost & Quality with 50+ member team size..
• Good experience in driving Process Improvement initiative leveraging latest technologies.
• Proficiency handling portfolio growth initiatives and experience around working on proposals.
• Good Experience in Customer Interaction and Managing stakeholders and submit periodic project status reports to confirm project progress to the customer.
• Proficiency in Support operations handling, Problem Management, Resource Management and Risk Management.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Experience in project level activities of handling PMR, Audits and budget handling.
• Retail domain experience is good to have
Soft Skills
• Excellent leadership and people management skills.
• Excellent written and verbal communication skills.
• Exceptional customer facing/customer service skills.
• Keen sense of time management and prioritization.
• Self-motivation and able to take responsibility.
Willing to scale up and learn new technologies
• Experience in managing 24x7 work model of IT Application Support with legacy and digital apps and other IT Programs to deliver within Schedule, Cost & Quality with 50+ member team size..
• Good experience in driving Process Improvement initiative leveraging latest technologies.
• Proficiency handling portfolio growth initiatives and experience around working on proposals.
• Good Experience in Customer Interaction and Managing stakeholders and submit periodic project status reports to confirm project progress to the customer.
• Proficiency in Support operations handling, Problem Management, Resource Management and Risk Management.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Experience in project level activities of handling PMR, Audits and budget handling.
• Retail domain experience is good to have
Soft Skills
• Excellent leadership and people management skills.
• Excellent written and verbal communication skills.
• Exceptional customer facing/customer service skills.
• Keen sense of time management and prioritization.
• Self-motivation and able to take responsibility.
Willing to scale up and learn new technologies
1 page views
Related listings
-
Talent Acquisition (Hr)Database AdministratorHi, Greetings from Enormous IT!!! A small glimpse about Enormous IT. (Company URL: - www.enormousit.com) Title: Junior HR/ IT Recruiter Experience: Freshers Work Location: Hyderabad Shift: General Shift Working Days: 5 Days (In a week) Work from offi...2026/11/06
-
Senior Sql Database AdministratorDatabase AdministratorHello, Good day. We are currently looking out for SQL Database Administrator, Senior in Hyderabad Office. If you are keen to know more about this opportunity, please send an email to () with your updated CV/ resume and contact details. SQL Database A...2024/01/10
-
Database Administrator IIIDatabase AdministratorThe Database Administrator III is responsible for all aspects of Database Systems administration, management, integration, development, and support efforts for the Ryan database infrastructure. Duties and Responsibilities, as they align to Ryan's Key...2024/01/10