Senior Team Member
Published date: 2026/11/08
- Location: Hyderabad, Telangana, India
Overview
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview*
Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products, processing of payments and processing of trade finance transactions.
Job Description
EMEA Servicing team caters to end to end servicing requirements for EMEA Corporate Clients (Platinum, Gold, Silver & Bronze segments) with regards to Account activities and Statements, payment info, signature mandate documents and account related customized reports e.g. STP reports etc. These requests involve first touch resolution as well as research. Provide support for request received via email and fax channels
Responsibilities
• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interacting with internal business partners/ 3rd party vendors via phone/ e-mail.
• Adherence to the core deliverables – service level agreement and accuracy
Requirements
Education : Any graduate
Experience : 2- 3 Years
Certifications :NA
Foundational Skills:
End to end banking knowledge
Strong business acumen with good written and verbal communication skills
Must have an eye for detail and should possess strong analytical skills
Willingness to learn and adapt to changes
Excellent time management skills
Organized and able to multi-task in a fast-paced environment
Should have problem solving, logical thinking and analytical ability
Additional knowledge on Payment transactions and SWIFT messages.
Desired skills*:
Good communications and interpersonal skills
Organized and able to multi-task in a fast-paced environment
Flexible with Shifts
Work Timings* 12:30PM to 2.30AM coverage window (Sat/Sun Fixed off)
Job Location*: Hyderabad
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview*
Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products, processing of payments and processing of trade finance transactions.
Job Description
EMEA Servicing team caters to end to end servicing requirements for EMEA Corporate Clients (Platinum, Gold, Silver & Bronze segments) with regards to Account activities and Statements, payment info, signature mandate documents and account related customized reports e.g. STP reports etc. These requests involve first touch resolution as well as research. Provide support for request received via email and fax channels
Responsibilities
• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interacting with internal business partners/ 3rd party vendors via phone/ e-mail.
• Adherence to the core deliverables – service level agreement and accuracy
Requirements
Education : Any graduate
Experience : 2- 3 Years
Certifications :NA
Foundational Skills:
End to end banking knowledge
Strong business acumen with good written and verbal communication skills
Must have an eye for detail and should possess strong analytical skills
Willingness to learn and adapt to changes
Excellent time management skills
Organized and able to multi-task in a fast-paced environment
Should have problem solving, logical thinking and analytical ability
Additional knowledge on Payment transactions and SWIFT messages.
Desired skills*:
Good communications and interpersonal skills
Organized and able to multi-task in a fast-paced environment
Flexible with Shifts
Work Timings* 12:30PM to 2.30AM coverage window (Sat/Sun Fixed off)
Job Location*: Hyderabad
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