Senior Process Associate
Published date: 2026/11/07
- Location: Jaipur, Rajasthan, India
Handle inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Prior experience with customer service and call centers in relevant job roles.
Customer-oriented attitude with professionalism.
Excellent communication and listening skills with good command over the English language.
Job Type: Full-time
Salary: ₹30,000.00 - ₹100,000.00 per month
Schedule:
Night shift
Supplemental pay types:
Commission pay
Overtime pay
Performance bonus
Ability to commute/relocate:
Vaishali Nagar, Jaipur - 302021, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
How would you rate yourself in Communication out of 10? (Preferabbly the best)
Experience:
International Call Process: 1 year (Preferred)
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Prior experience with customer service and call centers in relevant job roles.
Customer-oriented attitude with professionalism.
Excellent communication and listening skills with good command over the English language.
Job Type: Full-time
Salary: ₹30,000.00 - ₹100,000.00 per month
Schedule:
Night shift
Supplemental pay types:
Commission pay
Overtime pay
Performance bonus
Ability to commute/relocate:
Vaishali Nagar, Jaipur - 302021, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
How would you rate yourself in Communication out of 10? (Preferabbly the best)
Experience:
International Call Process: 1 year (Preferred)
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