Customer Support

Job description
Guide customers in buying fabrics in a consultative manner.
Explain to customers about the fabrics, its characteristics and its applications, especially in the domain of women garments.
Existing Order Status
Return and cancellation status, Respective refund Payment and fulfillment status
Respond to fabric and order related queries on social media and Whatsapp
Manage related processes on CRM and Store Management Software
Coordination with Cross-Functional Teams as follows
Inventory Management Team

Logistics Management Team

Marketing and Advertising

Fluent English and Hindi verbal and mail communication
Previous experience in call center (domestic or international) would be preferred
Any relevant Diploma or Bachelor’s or Master’s Degree Holder
0-2 years of relevant experience
About us:

Fabriclore.com is a young, professional and design driven new age designer fabric company, on mission to promote Indian textile crafts and contemporary fabrics. Being and online first company, we offer convenience and reach to both consumers and independent designers across India and abroad to buy from smaller to larger quantities. Our team directly work with artisans and manufacturers from across India, to experiment with printing, dyeing and weaving to create modern and tastefully curated collections of fabrics at large scale. Our brand within its short life, is now recognized as one of the largest online fabric store. We aim to establish ourselves as an online cum offline retail fabric brand specialized in curated and customized fabric different by diversity, design and craftmanship.

We are an independent business founded by young professionals from diverse backgrounds. Fabriclore has its office in Vidyadhar Nagar, Jaipur Rajasthan with fully functional in-house teams managing sourcing, online merchandising, inventory management, customer support, content, branding and photography. We offer an open (we mean it) culture and someone who is affable and highly organized would find working with us a walk in the park.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)