Senior Human Resources Associate– Performance

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. While collaborating on R&D, product portfolios, customer insights, marketing and sales plans, operations and technology, we leverage our deep industry expertise, leading-edge analytics, technology and strategy to create solutions that work in the real world. Our most valuable asset is our people - a fact that's reflected in our values-driven organization where different perspectives are integral and new ideas are celebrated. With more than 35 years of experience and 10,000-plus ZSers in more than 25 offices worldwide, we are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, travel and transportation, financial services and beyond.

ZS's India Capability & Expertise Centers (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational, and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients

Human Resources develops and executes successful recruiting programs, learning and expertise-development initiatives, strategic staffing assignments, effective reporting and analytics, performance management processes, and work-life benefits and operations.

SENIOR HUMAN RESOURCES ASSOCIATE – PERFORMANCE & FEEDBACK

As a Senior Human Resources Associate – Performance & Feedback, you will work to support the global semi-annual performance review cycle. You will work collaboratively with a highly-motivated team within a fast-paced company. Your primary responsibilities will be to respond to inquiries about the system and the process.

Requirements:
• Respond to ZSer inquiries about the Performance and Feedback platforms and their processes; troubleshoot administrative issues;
• Help to schedule and support the performance review process and related initiatives;
• Help to update training materials based on updates and changes;
• Coordinate with vendor, IT and other internal teams as necessary to resolve issues with content, technology;
• Work with team to track ongoing system enhancements and upgrades, helping to test changes as necessary;
• Produce reports to support key stakeholders;
• Analysis of performance and feedback data to support initiatives around high and low performers, hiring profiles, feedback frequency;
• Help to manage performance evaluation content;
• AWS or cloud experience a strong plus.

Qualifications:
• BA/BS in related field required, PG or MBA preferred; plus4-7 years' total experience with 3-5 years' experience in performance management or similar specialty;
• Professional services experience a strong plus;
• Experience working with HR technology, especially in performance management;
• Experience with Microsoft Office tools; strong reporting and power point skills;
• Project management and task management capability;
• Advanced interpersonal skills; very strong written communication skills a must;
• Action and results orientation, comfort with fast pace and rapid change;
• Flexibility to work across time zones, cultures and levels of the organization;
• Self-directed and motivated; excellent sense of humor