Senior Associate, Application Support Engineer, Consumer

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage most of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities
• End to End Handing of Finacle application production issues with work ranging from incident analysis, Code fix, SIT Testing, UAT Test planning (Scope, duration), UAT support for user, Source promotion to production.
• Finacle customization or product experience.
• Application automation and improvements ranging from performance and operational improvements, identification and remediation of system and process Toils.
• Working in a stretch role to take forward production issues from analysis to production fix/deployment
• Follow Production Support Processes and giving input to strengthen time to time
• Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
• Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
• Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
• Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
• Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.
• Must have Good functional and technical knowledge of Finacle in EOD BOD and online batch processing.
• Good to have other Finacle functional knowledge .
• Analyze incidents in Finacle batch processing and provide solution/work around for the issues independently.