Salesforce Platform Manager

Description

Huntington Bank is looking for a Salesforce Platform Manager in our Customer Sales and Service organization. In this role, you will be dedicated to pushing the limits of continuous improvement and IT-to-business relations through collaboration and technology. As the Salesforce Platform Manager, you will report to the Service Delivery Director of the Salesforce Platform team and work closely with your IT peers as well as business representatives to enable the business and technology teams to move toward our long-term corporate vision for the platform.

If you consider Salesforce as a strategic platform, evangelize the value of consistency and stability, are an experienced thought-leader in platform ownership and management, and have a deep desire to collaborate and respond to the needs of your business partners, then this role is for you.

You will be responsible for the enterprise Customer Relationship Management & Marketing Communications/Pre-sales platform, including innovations in efficiency and enabling next-generation capabilities. You will participate in the definition of the strategic roadmap for those platforms and be responsible for enabling platform initiatives. You will partner with other internal and external IT organizations and teams as well as key leaders in business and technology to understand and support their platform needs.

You will be supported by the rest of the Salesforce team including, but not limited to our Salesforce Architect, Delivery Managers and the Development teams. You will also have leadership responsibilities over a core team of dedicated offshore platform support specialists. Your internal clients will use the platform for daily business processes to enable sales and servicing for over a dozen different financial business segments.

Key Responsibilities
• Be the Responsible Technology Manager (RTM) for the Salesforce Platform and related third-party managed packages installed in the Huntington Salesforce organization.
• Production ManagementEnsure platform integrity by monitoring runtime performance and protecting the platform from detrimental changeManage to SLAs, including incidents, uptime, and Huntington-controlled production support eventsEnsure platform service levels by implementing controls and guaranteeing incidents are being triaged and communicated efficientlyGuide the platform support team, setting standards for utilizing Salesforce platform tools such as Data Loader to provide support to end usersManage on-call rotation, escalation patterns and schedulesOrchestrate off cycle/emergency changes when needed outside of project/warranty windowsMaintain and assist with grooming an application backlog, including technical debt
• Salesforce Platform ManagementMaintain a calendar of upcoming Salesforce and third-party managed package changes (e.g., semi-annual platform releases and monthly critical updates) impacting the Huntington Salesforce organization Coordinate review and release of upcoming Salesforce and third-party managed package changes with impacted IT, QA, and Business Partner teams. Provide leadership to perform ITIL functions: monitoring, administration, SLAs, license utilization, capacity planning and access management
• Project LeadershipProvide thought-leadership in Salesforce technology utilization, helping to define approaches for technology currency, maximizing performance, and helping to develop consensus for innovationIdentify upstream and downstream functional and non-functional impacts by participating in project/value stream requirements and design meetings.Partner with the Salesforce Platform Architecture team in publishing standards and best practices

Leadership expectations include:
• Clear Expectations: Help each team member to have a clear expectation of what key success factors needed to successfully operate within the guidelines of the platform's needs.
• Performance Management: Provide direction, support, tools, and training to help Team Members improve application performance
• Right Measures: Establish a set of metrics that represent key performance indicators and use those metrics to help drive platform improvements
• Right Environment: Foster a work atmosphere that encourages open discussion and through which team members are engaged, motivated and empowered to present/act on the right approach.
• Right Tools: Improve our applications and team processes to position the site reliability engineering team for success. Use metrics to report on wins and identify opportunities to make improvements.

Basic Qualifications
• Bachelor's Degree
• 5 years of web development experience or supporting web-based platforms

Preferred Qualifications
• 5+ years of experience in large scale, enterprise organizations
• 3+ years of experience focused on the Salesforce platform and its administration
• Salesforce Administration certifications preferred
• Experience with modern data architecture and integration approaches, particularly ETL
• Understanding of service-oriented and event driven architecture concepts
• Experience providing shared services to multiple teams
• Experience in Financial Services industry or with financial applications
• Exceptional communication and interpersonal skills are required for interacting and collaborating with developers, analysts, and business staff throughout the organization
• Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Yes

Workplace Type:
Remote

Compensation Range:
$90,000 - $102,000

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position