RTFX-Area Sales Head

Job Description : A. Business Targets 1. To guide, support and drive a team of TFSMs to ensure achievement of their income targets on a daily basis. 2. To regularly review plan vs actual numbers for each of the TFSMs, identify gaps, finalise action plan for bridging the gap, and ensure execution of the plan by the respective stakeholders3. To regularly review branch-wise performance with respective Cluster Heads, identify gaps, finalise action plan for bridging the gap and ensure execution of plan by respective stakeholders4. To act as the first point of reference in case of any support issues raised by branches in respect of RTFX products and ensure resolution of the same in coordination with respective stakeholders.5. To act as the first point of reference in respect of any customer complaints in respect of RTFX products and ensure resolution of the same within defined timelines in coordination with respective stakeholders. 6. To prepare and put up proposals with required justification for customer requirements which involve a credit risk such as cases with reduced PSR margins, DRUL, LC/BG cases not fully backed by 100% FD collaterals etc. 7. To review the customer-specific preferential pricing proposals brought up by TFSMs/ Branches for their justification and provide approval / recommendations for further approval, as per laid down delegation matrix, with a view to ensure that profitable business is not lost while at the same time opportunities for maximising revenue are not lost.8. To exercise business acumen for judging exchange margins for high volume (approx. > USD 1 lac) and thin margin clients and recommend the same to the empowered authority for acquisition as well as retention.B. Unique Trade Customer (UTC) Acquisition1. To ensure that all branches under management meet the targets on new trade customer acquisition (UTC). This will require putting adequate momentum in the managed branches and seek support from Circle Heads / Zonal Heads for fulfillment of this objective.2. To monitor the quality of UTC and its average income vis--vis benchmark for necessary course correction.C. Activation, Retention and Increasing Wallet Share 3. To work towards retention of existing Trade and Forex customers.4. Increasing wallet share, stickiness, by ensuring superior, time-bound, compliant First Time Right solutions to customers, through periodic engagement/business scoping and meeting his business and transaction needs.D. Business Development1. To identify potential Trade and Forex segments/industries in the respective catchments through detailed scoping for developing RTFX Business.2. To design and launch local contests to tap the latent potential in the catchment in co-ordination with RBB Zonal / Circle Heads.3. Create visibility, support and push all central contest/ business campaigns in the managed branches in co-ordination with RBB Cluster Heads