Retail- Team Lead

JOB DESCRIPTION TITLE Team Lead – Retail Services

BUSINESS UNIT ANAROCK Retail Services Pvt Ltd.

REPORTING TO City Lead

PRINCIPAL ACCOUNTABILITIES • Revenue generation

KEY RESPONSIBILITIES

• People Management

• Business Development

• Client Relations

KEY PERFORMANCE MEASURES

• Client satisfaction survey

• KPIs / Master Agreement Reporting requirements

• Implementation of Best Practices / Innovation

• Cost savings initiatives

• Individual Performance Measurement Targets in appraisal. To be developed along with direct line manager.

BEHAVIOURS / COMPETENCIES

• Building, shaping and communicating the Firm’s values and culture; demonstrating integrity, personal responsibility, initiative and the ability to energise, persuade or influence others.

• Acting as leadership role model for ANAROCK by behaving consistently with cultural requirements, being viewed as “one of the team” rather than an outsider new to the culture.

• As a senior member of the team, work with the direct line manager in developing and training junior staff.

• Demonstrating the ability to think broadly, create a shared vision, demonstrating “thought leadership”, creating sound strategies, anticipating and reacting to future challenges of the firm, business units and clients to influence rather than respond to the environment.

• Generating new business development through creative marketing, product or client development, prospecting, qualifying and prioritizing new client relationships.

• Internal - Promote open, constructive and collaborative relations with superiors, subordinates, peers and generating a one firm culture.

• External- building trust and gaining respect, and providing superior client service through listening to clients, anticipating their needs, delivering the value they expect and supporting their long term success.

• Identifying and grooming talent, providing coaching, mentoring and feedback.

• Transfer of processes, knowledge, skills and expertise to organisation.

KEY SKILLS SETS / REQUIREMENTS

• Degree holder with a minimum 10 – 15 years of experience

• Full understanding of the real estate transaction practices.

• Exposure and experience in dealing with multinational corporate organisations

• Ability to think strategically and develop real estate solutions

• Ability to adapt and perform under pressure

• Possess strong interpersonal skills with the ability to build rapport quickly.

• Excellent communication skills