RB - Acquiring:Business Manager

The Business Manager is responsible for the sourcing of merchants and for adherence to the KYC policy. The Business Manager is also responsible for team management along with focusing on exceeding the targets set out in the KRAs.

Key Responsibilities
• Gain knowledge of the products and services offered and educate merchants on the available options.
• Ensure On-Boarding of New Merchants only
• Ensure that the merchant on-boarded in system is hand-holded by the sales team for the period of 6 months.
• Resolve merchant queries from re-training, statement queries, payment queries and any other query raised by the merchant for period of 6 months from the date of installation to activate and retain the merchant.
• Ensure closure of customer requests and complaints within TAT (2 working days)
• Grow the business by cross-selling the bank's products
• Manage credits given to inactive and de-installed merchants as per the bank's policy

Qualifications:

Optimal qualification for success on the job is:
• Any graduation / Post graduation degree from recognized university
• 0-2 years of experience

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
• Knowledge of industry, technology, marketing, and product trends, Acquiring Industry & latest technologies
• Good understanding of Credit Cards, Unsecured & Secured Asset product & understanding on Liabilities side of banking
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines
• Ability to coach and mentor others