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Quality Analyst - HCL - Navalur - Banking process

Published date: 2026/11/07
  • Location: Chennai, Tamil Nadu, India
Role: Quality Audits of Back office Transactions Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance Perform meta-quality audits for internal / external teams to review quality calibration, defect trends, and quality disputes Utilize an in-depth understanding of metrics and workflows in order to analyze and report on quality trends and error analysis Support team manager to identify and implement workflow gaps and areas for process improvement opportunities Maintain knowledge management material, training content and change management for their Support domain. Provide Feedback to Back Office Agents and Calibrate to better improve our QA program Skills Required: Concern for Quality : Achieves end-user satisfaction by using effective measurements Client SLAs and internal metrics : Understanding of the clients expectations in terms of the key client deliverables and internal metrics to measure the process performance. Understand and be able to implement performance improvement methodologies Coaching and Feedback : Coaching refers to the continuous or frequent administration of feedback in a way that optimizes employee performance. Good communication and presentation skills / customer interaction Good Analytical Skills
Company Name: HCL Technologies Limited

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