Project Manager

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Provide internal and external customer support (e.g., technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Your responsibilities
• Customer assistance ( Domestic & Export ) : Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
• Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• Responsible for all the projects for the assigned region – from order booking to dispatch – Drawing approvals / manufacturing schedules / Including FAT / Payment terms / SAP invoicing.
• Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
• Living the core values of safety & integrity which means taking responsibility of your own actions while caring for your colleagues and the business

Your background
• Bachelor’s in electrical engineering with 6-8 years of experience.
• Experience in project management / Order management from disconnectors / instrument transformers.
• Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks.
• Handled Export order execution.
• SAP.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

Publication date

2022-10-19

Reference Number

IN53268709_E4