Program Manager

Role/ Job Title: Program Manager.

Function/ Department: Information Technology

Job Purpose:

Program Manager will be responsible for supporting delivery oversight of several Salesforce projects, as well as leading application development efforts. Application development efforts include oversight of application development through the development life cycle process and leading teams in translating business requirements into functioning software systems, services and solutions.

Primary Responsibilities:
• Understand the business priorities and requirements; architect/develop solutions to meet the business need and lead execution.
• Providing support, guidance and collaborating with Developers / Engineers to implement application design, and review developer & work to ensure correct implementation.
• Work closely with the head of Engineering to ensure lay out strategies on technical deployment and bring them into production with the developer teams.
• Work closely in a highly AGILE environment with a team of developers and engineering managers.
• Understand the full feature set/ implementation and architecture of the applications. Provide technical expertise for every phase of the project lifecycle, from concept development to solution design, implementation, optimization and support.
• Act as an Interface with business teams to understand and create technology specifications for workable solutions within the project.
• Make performance related recommendations, and identify and eliminate performance bottlenecks (hardware, software, configuration), drive performance tuning, re-design and re-factoring.
• Lead and participate in the software development lifecycle, which includes research, new development, modification, security, reuse, re-engineering, and maintenance of common component libraries.

Secondary Responsibilities:
• Knowledge of Security, Logging, Auditing, Policy Management and Performance Monitoring and KPI for end-to-end process execution, Salesforce.
• Provide status updates and reporting metrics to the program leadership and contribute towards on-time and on-budget delivery.

Managerial & Leadership Responsibilities:
• Delegating tasks to appropriate team members and successfully project managing campaigns at all stages.
• Taking responsibility for all development work and ownership of thorough quality control.
• Mentor junior developers and help them grow their skillset.
• Proper handover to BTO and monitoring of BTO performance.
• Ensuring uptime of application and functionalities, creating common reusable components following standards.

Managerial & Leadership Responsibilities:
• Managing different squads and leading the respective teams.
• Managing stakeholders from various departments.