Product Expert

Job: Retail Banking

Primary Location: Asia-India-Bangalore

Schedule: Full-time

Employee Status: Permanent

Posting Date: 19/Aug/2022, 12:04:59 AM

Unposting Date: 18/Sep/2022, 5:59:00 PM

The Role Responsibilities

Purpose

The role of Product Expert is to support the Product Owner and work with end users from country teams, regional and group teams to gather/ solicit requirements, eliciting requirement by identifying gaps in current process vs target, analyze the requirements, communicate them to technology teams, review user stories/ solution proposed by technology team. Aside to it, plan and help implementing parallel rollouts, monitor and track test execution, defect management and post implementation activities in countries as SME. Support in developing a strategy that identifies critical success factors, measurable milestones, potential obstacles and recommended plan of action during the Implementation Phase

Strategy
• Define product vision, road-map and growth opportunities
• Assist in the definition of project scope and objectives, involving all relevant stakeholders
• Effectively communicating insights and plans to cross-functional team members and management
• Evaluate existing and proposed business processes with respect to proposed solution and share feedback with process owners
• Ensuring solutions meet business needs and requirements
• Research and analyse market, the users, and the roadmap for the product

Business
• Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests
• Co-ordinate and manage the various stages of end user testing such as UAT [User acceptance testing), UVT & CVT (User Verification Test & Conversion Verification Test)
• Serves as the SME for dress rehearsals and conversion related activities
• Supports pre- & post Implementation activities in countries as business champion

Processes
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Requirement gathering, analysing and documenting it in JIRA
• Write the corresponding user stories and provide feedback on areas of improvements/ gaps to technology team
• Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in JIRA
• Manage conversion & user acceptance testing with respect to execution, defect management with technology teams for timely closure
• Develop spreadsheets, diagrams and process maps to document needs

People and Talent
• Act as a knowledge broker by representing the Product backlog between the development team and stakeholders. Should be able to enable collaboration and empower the developers by finding the right people for them to talk to fulfil the requirements gathering
• Act as a conflict resolver for securing resources, drive solutions and act as a mediator to fast track value based delivery