Process Coordinator
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, Maharashtra, India
SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America
Key Responsibilities
Responsibilities:
Document the project roadmap and provide project oversight: developing, managing and evolving project plans, including goals, milestones, deliverables and KPIs
Partner across organizational functions to define business requirements and strategies for development or updating of systems and processes to meet overall business objectives
Conduct stakeholder interviews and independent research to fully understand current process and identify gaps to fill
Thoroughly test new tools before they are put into production and ensure all desired functions are working as expected
Create process documentation, including sequential steps, workflows, process maps, supporting metrics, and business requirements
Develop or re-engineer business processes to document, clarify and improve customer experience business operations
Independently lead and manage projects that increase efficiency and overall enhanced operational performance. Projects will be varied in nature, from core business process improvements to multi-functional programs with diverse stakeholders
Set project goals, establish tasks and a timeline for completion by assigned parties
Own follow-up actions for unresolved questions with an appropriate sense of urgency. Complete follow-up informational calls, follow ups for next steps, emails and/or case updates with internal stakeholders and project leads
Key Responsibilities
Responsibilities:
Document the project roadmap and provide project oversight: developing, managing and evolving project plans, including goals, milestones, deliverables and KPIs
Partner across organizational functions to define business requirements and strategies for development or updating of systems and processes to meet overall business objectives
Conduct stakeholder interviews and independent research to fully understand current process and identify gaps to fill
Thoroughly test new tools before they are put into production and ensure all desired functions are working as expected
Create process documentation, including sequential steps, workflows, process maps, supporting metrics, and business requirements
Develop or re-engineer business processes to document, clarify and improve customer experience business operations
Independently lead and manage projects that increase efficiency and overall enhanced operational performance. Projects will be varied in nature, from core business process improvements to multi-functional programs with diverse stakeholders
Set project goals, establish tasks and a timeline for completion by assigned parties
Own follow-up actions for unresolved questions with an appropriate sense of urgency. Complete follow-up informational calls, follow ups for next steps, emails and/or case updates with internal stakeholders and project leads
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