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AVP Outbound

Published date: 2026/11/09
  • Location: Mumbai, Maharashtra, Maharashtra, India
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Identify current gaps in the process & facilitate decision making through data analytics
Facilitate in devising incentive schemes for enhancing lead generation & conversion
Facilitate inter departmental linkages for effective delivery
The Successful Applicant
Financial planning and budget management
Excellent Communication Skills
Team building & Relationship Building
Stakeholder Management & Leadership skill
Collaborating & Result Oriented
8 to 12 yrs. of experience. Hands on experience of managing inbound/outbound processes
Should have managed a team of more than 200 FTE's and corresponding supervisors/support staff
Proven track record with people, processes and performance
What's on Offer
Lead a team for a known brand in General Insurance Space
Growth Opportunity
Company Name: Michael Page

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