Phone Banking

Dear Candidate,

Please find enclosed details for the role with Bank.

Job Role:

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

Skills Required:

o Excellent verbal communication skills in English

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

o Knowledge of sales will be an added advantage

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs

Languages Required: English (compulsory).

Education: Graduates (Any stream) – Mandatory (must have Passing Certificate)

Job location: MIDC, Andheri (East), Mumbai.

Experience: 0-4 years

Salary Package: Rs. 3L to 4/4.5L p.a

Employment :direct on bank payroll,

Benefits : 6 days off in a month

PF, Mediclaim and Gratuity as per applicability

Annual Bonus, every year increment

Paid leave : 15 CL , 15 SL , 25 PL post confirmation as per leave policy and many bank holidays

One month training as per experience , one mentor allocation in the first month to handhold.

Please revert with following details:

1. Experience in years in customer service :

2. Worked in any bank ? if yes: name the bank.

3.Reason of leaving:

4.Notice period

5.Current Fixed salary per month