Partner Management -Operations & Customer Support

Immediate Joiners Only (Max 30 Days)

Job Title : Partner Management -Operations & Customer Support

Req. Experience : Operations - 4 to 6 years

Customer Support - 3 to 5 years

CTC : Operations- 7 LPA

Customer Support - 5 LPA

Job Responsibilities:
• Ensure daily onboarding and dealer support management of partners for plan sales.
• Manage incentives program.
• Dealer support for Retail Partners and one point POC for OEM plans.
• MIS reporting to Retail Partners .
• Training retail Partners on new Products and Process .
• Bulk and as well as one of activations for Retail Partners .
• Manage dealer support channels to identify keys issues and work on solutions with product/tech .
• Ensure launch, engagement and payout of incentive schemes .
• Training and re-training of dealers at NPI and when needed.
• Manage marketing material creation, logistics and delivery at dealers.
• Conduct training and re-training for new offers and product launches for our partners.
• Help with extensive Reconciliation activity for finance team.
• Flexible and professional approach towards work.
• Qualities - Team player, Quick learner.
• Ownership to manage end to end programs.
• Bring innovative solution on the table with lateral thinkin

Skills Required:
• Stakeholder management experience ●
• People Management ●
• Business Understanding & Knowledge ●
• Presentation skills (PPT / Keynote) ●
• Problem Solving Skills ●
• Leadership/Ownership ●
• Worked in high pressure environments ●
• Capable for taking complete accountability ●
• Excellent in Communication Oral and Written
• Flexible with work timings ●
• Well versed in Excel (Excel (Advanced) ●
• Analytical knowledge preferred
• E-Commerce, Insurance, Technology, Finance
• Graduate and above MBA Preferred