Executive - EMR Support
Published date: 2026/11/08
- Location: Mumbai, Maharashtra, India
Our Customer Service department is looking for a passionate and experienced individual to join us as a EMR Tech Support Executive (Tier 2). As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
This position will report to the Team Lead – EMR Support of our Bizmatics Business Unit.
What Your Impact Will Be
• Provide Tier 1 and Tier 2 support to the US doctors and Clinical staff.
• Receive, analyze, and process the requests submitted via e-mail, Cases, and voice mails,
inbound calls.
• Trouble shoot the errors on the EMR application.
• Assist Clinical staff and physicians with the workflow issues.
• Ability to deal with problems involving several variables in both standard and unusual situations.
• Coordinate with internal teams in order fix the issues in a timely manner.
What We Are Looking For
• Exceptional verbal and written communication skills.
• Must have international calling experience.
• Excellent phone etiquette and active listening abilities.
• Good problem-solving abilities.
• At least 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
What Would Make You Stand Out
• Knowledge of US healthcare industry & minimum 2+ years of experience with any EHR/EMR platform.
• HTML/SQL/AWS knowledge will be an advantage.
About Us
PrognoCIS/Bizmatics is a part of Harris Computer company with several hundred employees. PrognoCIS EHR Software is a product rich in features with a clinic-tailored specialty workflow. PrognoCIS is engineered, owned, and serviced by Bizmatics Inc. The corporation has been headquartered in the Silicon Valley of California since 2001. PrognoCIS encompasses Electronic Health Records, Practice Management, Revenue Cycle Management Services, Electronic Prescriptions, Bilateral Laboratory Interfaces, Patient Portal and Telemedicine as a highlighted list of popular features. We’ve been in the electronic medical record and electronic health record market for over 18 years
This position will report to the Team Lead – EMR Support of our Bizmatics Business Unit.
What Your Impact Will Be
• Provide Tier 1 and Tier 2 support to the US doctors and Clinical staff.
• Receive, analyze, and process the requests submitted via e-mail, Cases, and voice mails,
inbound calls.
• Trouble shoot the errors on the EMR application.
• Assist Clinical staff and physicians with the workflow issues.
• Ability to deal with problems involving several variables in both standard and unusual situations.
• Coordinate with internal teams in order fix the issues in a timely manner.
What We Are Looking For
• Exceptional verbal and written communication skills.
• Must have international calling experience.
• Excellent phone etiquette and active listening abilities.
• Good problem-solving abilities.
• At least 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
What Would Make You Stand Out
• Knowledge of US healthcare industry & minimum 2+ years of experience with any EHR/EMR platform.
• HTML/SQL/AWS knowledge will be an advantage.
About Us
PrognoCIS/Bizmatics is a part of Harris Computer company with several hundred employees. PrognoCIS EHR Software is a product rich in features with a clinic-tailored specialty workflow. PrognoCIS is engineered, owned, and serviced by Bizmatics Inc. The corporation has been headquartered in the Silicon Valley of California since 2001. PrognoCIS encompasses Electronic Health Records, Practice Management, Revenue Cycle Management Services, Electronic Prescriptions, Bilateral Laboratory Interfaces, Patient Portal and Telemedicine as a highlighted list of popular features. We’ve been in the electronic medical record and electronic health record market for over 18 years
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