Operations Support

Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
Passion for the customer experience through the regulatory and compliance lens
A strong ability to make sound business decisions, analyze complex card member issues and eliminate defects via Process Excellence needed to succeed in the challenging and rewarding position
High degree of integrity, comfort with speaking up for what is right as well as reporting/escalating risks and concerns.
Strong relationship management and conflict resolution skills with proven track record of positively collaborating and influencing in a matrix environment to achieve outcomes with and without direct responsibility.
Exceptional problem solving combined with strong interpersonal skill
Analytical skills are essential for this role with proven demonstration of strong thought leadership.
Excellent communication skills, both verbal and written; ability to articulate and present vision or concepts that educate and influence senior level thinking; ability to integrate multiple viewpoints and synthesize key messages into high-impact communications.
Knowledge of products and services and prepared to learn additional products, services and functions.
Ability to deliver exceptional treatment to both internal and external customers.
Appropriately handles sensitive information with confidentiality.
Demonstrated ability to influence without authority.
Flexibility in work schedule
Minimum Qualifications

Bachelor’s Degree or higher.
Competency in Microsoft Office: Word, Excel, PowerPoint, Project and Visio.
1-2 years relevant work experience in areas such as operations, regulatory compliance, internal control, case management or project management
Proven ability to drive results through process improvements
Call Recording tools knowledge preferred (E.g. NICE/Verint etc.)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.