Operations Lead

Job Description:

Position Description

Individual will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reportees), co-AVP's and Head, to address operational issues. Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. He / she will be responsible for transitioning of any new process from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning. Other responsibilities include cross -training, succession planning, Preparation of Management reports and Departmental initiatives, and interfacing with the different departments to ensure timely and accurate processing of all activities on a daily basis within the given timelines. AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives.

As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements.
• Reviewing daily benchmark reports(KPIs) for each of the process lines, investigating benchmark breaches(KPIs) with the counterparts and working to improve the process
• To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes.
• Team development and motivation through strong engagement models, effective employee communication and administering reward and recognition.
• Driving Process Improvement through innovation, and involvement of all.
• Conduct regular operational performance reviews and participate in monthly self-assessments
• Effectively manage risk and foster a robust control environment
• Building a strong mechanism to take care of volume peaks during peak season ( If any)

Your skills and experience
• Prior experience in Asset or Wealth Management Ops and Trade Lifecycle/ Trade Support, payment processing, understanding for swift msgs, HRM policy, Payment gold standards is a must.
• Demonstrates strong applied knowledge of layered architectures, BE tools, Six Sigma will be preferred
• Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required, leadership skills will be essential for this role. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected.
• Ability and willingness to work in APAC shift is a must.

Experience/Exposure
• Graduates with good academic records.
• Any certifications in securities such as NCFM modules, CISI etc will be good but not compulsory.
• Total experience 12 years Plus is a must

How we'll support you
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives