Manager_Lead_Global HR Reporting and Analytics SME_Pune

The HR Services Specialist is responsible for providing remote (e-mail, telephone etc.) support services offering advice and consultancy support on the interpretation of standardised HR processes and plans to employees, managers and/or the business, spanning basic pay queries, benefits and other HR transactions (for example, recruitment, graduate programmes, HR Systems and ad-hoc HR Projects). Performs tasks using HR systems and follows processes to provide clear HR support to Vodafone employees and/or the business. Typically reports to the HR Service Manager.
Job Responsibility
Good understanding of procedures and concepts through acquired experience, to deliver assigned HR administration processes;
Communicates and exchanges logical information to provide advice and transactional service personally and via telephone or email to all managers and employees, based on written HR policies and processes. Provides consistent advice to resolve queries accurately and timely, adheres to defined administration processes and ensures HR databases are updated correctly to make sure HR reports are accurate;
Understands the importance of providing accurate and timely administration services and reporting and its impact on wider HR services;
Direct responsibility over the quality of own tasks performed for a certain end-to-end HR process in line with agreed KPIs and service levels;
May provide informal guidance to junior staff and co-ordinate the work of others.
Skills
Service Delivery
Employee Experience
HR Transformation
Leading Organisation Culture and Change
Strategic Mindset
Data Analytics and Insights
System and Process Transformation
Policy and Standards
User Experience
Customer Centricity
Service and Delivery Management
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.