Manager -Transitions

POSITION
• SDM – Transitions

LOCATION
• Hyderabad preferred / Noida alternate location

REPORTING STRUCTURE
• Reporting to DGM or GM – Transitions

SHIFT TIMINGS
• 2:30 pm to 11:30 pm (Mon to Fri)*
• Candidate should be flexible. The hours vary dependent on client requirements or transition phase

OFFICE LOCATION
• HYDERABAD: DLF Cybercity, Gachibowli, Hyderabad
• NOIDA: SECTOR 135, UP

EXPECTED QUALIFICATION DETAILS
• Graduate / Postgraduate
• Experience in working for leading BPOs mandatory
• Transitions experience must (minimum 2 years) 12+ 4 core
• Project Management Certification Desired
• Transition:
• Work as the Transition Manager for BPO transitions engagements
• Follow the Cognizant Transition Methodology to successfully transition projects within the agreed timelines
• Manage internal / external client relationships during various stages of the transition
• Perform due diligence, put together detailed transition plans and ensure successful execution as per the timelines
• Experience in independently managing end-to-end transitions in the capacity of Transition Manager (Due diligence, Process Mapping, Solution Design, KT, Ramp, SLA, Capacity planning, Governance)
• Others:
• Ability to work with multiple internal and external stakeholders as a team to deliver objectives
• Capable of managing multiple parallel transitions at the same time
• Act as a Transitions Subject Matter Expert (SME) while designing transition solutions
• Domain expertise in Insurance or BFSI desired
• Should be excellent in reporting, PowerPoint and Excel skills
• Behavioral Skills (Attitude, Aptitude & Abilities):
• Demonstrated ability in verbal and written communication to large groups and senior staff
• Ability to achieve ‘win-win’ outcomes. Effective negotiation and influencing skills with senior management
• Strong analytical skills, good judgment, tact, flexibility, organization and planning skills
• Ability to work in high paced, challenging environment
• Proficiency in setting and meeting realistic deadlines to achieve desired/meaningful outcomes
• High attention to detail
• Willingness to travel frequently (both within India and abroad)
• Technical Skills (Tools, Technical Knowledge, Certifications etc.):
• Strong in MS Project, Visio, MS-Excel, MS-Office
• Strong Project and process management experience at managerial level in Outsourcing environment
• Experience with process improvement methodologies (e.g. Six Sigma) desirable
• Experience in US P&C Insurance projects will be an added advantage

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