Manager, Trade Services
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, Maharashtra, India
provide job summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring
Strategy
Responsible for monitoring operational & customer service-related activities of the cpc.
Ensure adherence to reporting schedules & escalate matters to superiors for advice
To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & quality standards
Assist managers in monitoring all transactions to ensure obligations/payments duly met.
Business
To monitor the day-to-day processing & customer service activities related to cpc with the primary purpose of meeting service standards.
To resolve customer queries/complaints, service-related issues
Monitoring all transactions to ensure obligations/payments duly met.
Maintain data and statistics on performance of the team related to business standards, customer information etc.
Strategy
Responsible for monitoring operational & customer service-related activities of the cpc.
Ensure adherence to reporting schedules & escalate matters to superiors for advice
To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & quality standards
Assist managers in monitoring all transactions to ensure obligations/payments duly met.
Business
To monitor the day-to-day processing & customer service activities related to cpc with the primary purpose of meeting service standards.
To resolve customer queries/complaints, service-related issues
Monitoring all transactions to ensure obligations/payments duly met.
Maintain data and statistics on performance of the team related to business standards, customer information etc.
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