Manager, Technical Operations

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Our Technical Operations team is seeking a Manager, Technical Operations to join our growing team. The Manager, TechOPS will lead our Technical Operations team as the single and first point of contact for IT support. This role is responsible and accountable for all aspects of Service Desk support across assigned geographical locations.

Responsibilities
Manage and develop all operational workplace technologies.
Manage IT projects and operations across global workplaces.
Manage vendor and contractor workflow and relations.
Maintain security and compliance across global offices.
Responsible for oversight of networks, computer systems, software maintenance and repair; computer equipment purchasing and installation; and communication of widespread outages to all system users.
Oversee IT support department staff, including education and training
Organize support, troubleshooting, and repair for IT equipment and networks
Build relationships with business partners to ensure end-user services and productivity goals are understood and exceeded.
Daily review and prioritization of tickets in the queue
Develop, manage, measure, and report on key service-level metrics, and KPIs, including, time to first response, user satisfaction, and SLA % met.
Help develop and leverage technical operations best practices, and problem management to drive continual process improvement culture.
Advance technical operations best practices in the service desk space and beyond.