Manager- Inside Sales

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Major | Key Accountabilities
• New Customer - Calling from a list of accounts (cold calling) that have not been tapped so far, based on the information provided by the Commercial team. Offering Iron Mountain services and converting them into leads and finally to customers.
• Updating Systems - Keeping the SFDC and other systems updated with regards to all interactions as per defined processes.
• Reporting - Providing reports to the management as and when required by the process or requested by the user as per standard procedure.

Measures
• Timely completion of call-cycle measured through telecalling data
• Number of new leads generated and. Number of new customers signed up
• Overall NPS scores

Authority | Decision Making
• Decision to make calls to Prospects
• Decision to escalate a case as required
• Decision to sign new customers as per standard procedure

Challenges
• Closing cycle between starting from creating a lead to customer (should not be > 90 days)
• Cube volume target from new logo customers
• Improvement of NPS score including C-SAT and CES scores.
• Improved Internal Customer Satisfaction Category: Sales