Manager, Customer Relations
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, Maharashtra, India
Maximize sales performance to achieve given revenue targets of the BSSM / SM and branch through liability products [Current / Savings / Term deposits], wealth management products and asset related products (secured, unsecured).
Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.
Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
Provide support for new product launches, and champion new sales initiatives.
Nurture and upgrade the existing customer portfolio to premium banking.
Business
Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
Ensure PFM and service managers’ productivity are at optimum levels.
Ensure adherence to cost control measures- ensure costs are managed within budgets.
Managing the lobby of the branch, maintaining an ambience that would put customers at ease.
Candidate should be aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times.
Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.
Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
Provide support for new product launches, and champion new sales initiatives.
Nurture and upgrade the existing customer portfolio to premium banking.
Business
Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
Ensure PFM and service managers’ productivity are at optimum levels.
Ensure adherence to cost control measures- ensure costs are managed within budgets.
Managing the lobby of the branch, maintaining an ambience that would put customers at ease.
Candidate should be aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times.
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