Manager [Banking Operations]
Published date: 2024/01/10
- Location: Gurugram, Haryana, India
Key tasks; accountabilities and challenges of this role
• What are the tasks or activities which this role is responsible each day:
• Responsible for efficient and effective day to day operations (optimized cost, quality and output). Stakeholder Management and collaboration of onshore and offshore Leadership teams/Risk/Transition/BCP
• What are the main challenges of the role :
• Process Transition, Change mgmt. , upskill of new workforce (ramp up to plan)
• What and how is it expected to contribute to results
• Meet customer output, quality and cost savings requirements of onshore stakeholders (meet model commitments). Ensure that the business hits RUN targets but also CHANGE and improve / optimize targets (leverage local talent to enhance and improve upon delivered processes. Role model values
Essential capabilities
• Strong track record of People Management
• Strong Stakeholder Management & Negotiation and Influencing skills
• Experience in developing & delivering strategy
• Performance Management Mentoring and Coaching
• Strong Customer focus
• Professional maturity to drive continuous change and Lateral thinker
• Good Analytical knowledge
Experience
• 7 to 10 years professional experience in banking/finance related disciplines
• Experience in managing change, embedding operational improvement, delivering key productivity and financial targets
• Prior experience leading in multi-cultural scenarios
• Other capabilities
• Transition and Project Management Experience
• Ability to balance business outcomes for best customer results Commercial vs customer acumen
• What are the tasks or activities which this role is responsible each day:
• Responsible for efficient and effective day to day operations (optimized cost, quality and output). Stakeholder Management and collaboration of onshore and offshore Leadership teams/Risk/Transition/BCP
• What are the main challenges of the role :
• Process Transition, Change mgmt. , upskill of new workforce (ramp up to plan)
• What and how is it expected to contribute to results
• Meet customer output, quality and cost savings requirements of onshore stakeholders (meet model commitments). Ensure that the business hits RUN targets but also CHANGE and improve / optimize targets (leverage local talent to enhance and improve upon delivered processes. Role model values
Essential capabilities
• Strong track record of People Management
• Strong Stakeholder Management & Negotiation and Influencing skills
• Experience in developing & delivering strategy
• Performance Management Mentoring and Coaching
• Strong Customer focus
• Professional maturity to drive continuous change and Lateral thinker
• Good Analytical knowledge
Experience
• 7 to 10 years professional experience in banking/finance related disciplines
• Experience in managing change, embedding operational improvement, delivering key productivity and financial targets
• Prior experience leading in multi-cultural scenarios
• Other capabilities
• Transition and Project Management Experience
• Ability to balance business outcomes for best customer results Commercial vs customer acumen
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