IT and and Design Support Manager
Published date: 2024/01/10
- Location: Suttanpuri Block B, Delhi, India
Urgent opening for Support Manager
Designation: Support Design Manager
Department: IT, Design & event coordination
Work Location: Delhi (Tikri Kalan, Near Mundkha)
Reporting to: Assistant to Director/ Country head
Responsibilities and Duties
➢ Lead the day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT hardware and software.
➢ Maintaining and improving company ERP and creating BRDs for new software development.
➢ Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs.
➢ Ensure Licensing Management.
➢ Support on-boarding / off-boarding employees on corporate systems.
➢ Create and update manuals and documentation.
➢ Managing and upholding the troubleshooting escalation process.
➢ Managing hardware and software.
➢ Monitor graphic designer and all the design related documents & data.
➢ Plan out exhibitions, find suitable vendors for stall design, prepare designs and complete execution of the show.
➢ Resolving system and application issues
➢ Assisting with IT equipment sourcing and budgeting
➢ Occasionally working with third parties to rectify issues
➢ Identifying gaps in the support process and amending it accordingly
➢ Managing Data for all users. Making sure the corporate office is secure in terms of all data management of all users.
Desired Qualifications, Experience & Skills:
Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field. Professional certifications such as Linux, Cisco, Unix or UI/UX will be preferred.
3 - 7 years of working in a Technical Support Manager or relevant position.
Skills:
➢ Excellent written and verbal communication skills
➢ Able to troubleshoot a large variety of technical issues.
➢ Ability to be a good team player along with excellent creative skills.
➢ Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system
➢ Excellent knowledge of networking protocols and components
➢ Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems
➢ Ability to work under pressure.
➢ Ability to work methodically and meet deadlines.
Job Type: Full-time
Salary: Up to ₹35,000.00 per month
Schedule:
Day shift
Education:
Bachelor's (Preferred)
Experience:
Total: 3 years (Preferred)
Speak with the employer
+91 9643330027
Designation: Support Design Manager
Department: IT, Design & event coordination
Work Location: Delhi (Tikri Kalan, Near Mundkha)
Reporting to: Assistant to Director/ Country head
Responsibilities and Duties
➢ Lead the day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT hardware and software.
➢ Maintaining and improving company ERP and creating BRDs for new software development.
➢ Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs.
➢ Ensure Licensing Management.
➢ Support on-boarding / off-boarding employees on corporate systems.
➢ Create and update manuals and documentation.
➢ Managing and upholding the troubleshooting escalation process.
➢ Managing hardware and software.
➢ Monitor graphic designer and all the design related documents & data.
➢ Plan out exhibitions, find suitable vendors for stall design, prepare designs and complete execution of the show.
➢ Resolving system and application issues
➢ Assisting with IT equipment sourcing and budgeting
➢ Occasionally working with third parties to rectify issues
➢ Identifying gaps in the support process and amending it accordingly
➢ Managing Data for all users. Making sure the corporate office is secure in terms of all data management of all users.
Desired Qualifications, Experience & Skills:
Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field. Professional certifications such as Linux, Cisco, Unix or UI/UX will be preferred.
3 - 7 years of working in a Technical Support Manager or relevant position.
Skills:
➢ Excellent written and verbal communication skills
➢ Able to troubleshoot a large variety of technical issues.
➢ Ability to be a good team player along with excellent creative skills.
➢ Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system
➢ Excellent knowledge of networking protocols and components
➢ Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems
➢ Ability to work under pressure.
➢ Ability to work methodically and meet deadlines.
Job Type: Full-time
Salary: Up to ₹35,000.00 per month
Schedule:
Day shift
Education:
Bachelor's (Preferred)
Experience:
Total: 3 years (Preferred)
Speak with the employer
+91 9643330027
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