International Customer Support
Published date: 2024/01/10
- Location: Karnataka, Bengaluru, India
Shift : UK and US Shift Graduate and Undergraduate
Freshers or up to 4 years experience
Salary : 3,00,000 to 5,00,000
Rounds of Interview :
HR Round
VNA Round
Ops manager Round
Roles and Responsibilities :
Overseeing the customer service process.
Handling voice and blended process.
Interacting with clients via e-mail , chat and calls. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff.
Job Type: Full-time
Salary: ₹300,000.00 - ₹500,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Fixed shift
Night shift
Rotational shift
UK shift
US shift
Supplemental pay types:
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:
Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Required)
Language:
English (Required)
Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 8217032252
Freshers or up to 4 years experience
Salary : 3,00,000 to 5,00,000
Rounds of Interview :
HR Round
VNA Round
Ops manager Round
Roles and Responsibilities :
Overseeing the customer service process.
Handling voice and blended process.
Interacting with clients via e-mail , chat and calls. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff.
Job Type: Full-time
Salary: ₹300,000.00 - ₹500,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Fixed shift
Night shift
Rotational shift
UK shift
US shift
Supplemental pay types:
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:
Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Required)
Language:
English (Required)
Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 8217032252
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