Customer Support Executive (CSE)

Designation : Customer Support Executive

Location of work : HSR Layout, Bangalore
Experience : 0 to 3 years
Type of Employment : Permanent, Full time
Joining : Within 30 days

What do we look for?

We are seeking for a dedicated Customer support Executive to coordinate our customers, mechanic and internal teams, and support the management.

Responsibilities and Duties

Managing the orders efficiently.
Handling both B2C and B2B customers through chat or calls.
Creating tickets and managing accordingly.
Assigning orders to mechanics and ensuring the order is fulfilled efficiently.
Follow-up with customers and mechanics.
Ensure to provide the best customer experience.
Creating daily reports in terms of order counts.
Whom do we look for?

Experience with Customer Support
Experienced in handling customers
Extraordinary communication skill
Experienced in getting things done
About ReadyAssist:

ReadyAssist is an AutoTech startup trying to solve the problems in roadside emergency assistance, solving the growing demand for onspot and doorstep service due to the faster adaptation of EVs and enable deeper EV charging/swapping infrastructures; all these through our robust business process, Deep tech and optimization in ground ops.

ReadyAssist is also working on the idea of bringing cleantech closer to customers through its special EV initiative called GRID, thus joining the global vision of bringing down the carbon emissions to zero.

Job Type: Full-time

Salary: ₹15,058.68 - ₹28,246.96 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Rotational shift
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Required)
Customer service: 1 year (Preferred)
Language:

Hindi (Required)
English (Required)
Kannada (Required)
Telugu (Required)
Speak with the employer
+91 6363953134