Infrastructure Analyst

Full Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as an Infrastructure Analyst

Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
We're offering this role at associate level
What you'll do
As an Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. You'll also be acting as the single point of contact for project managers, as a representative of the Web Projects team.

Your role will involve:

Implementing systems and business components into an operational environment of web servers, as well as planning and delivering your work while operating without supervision
Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
Building relationships with platform, domain and relevant cross-domain stakeholders
Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
The skills you'll need
To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.

We’ll also look to you to demonstrate:

Technical knowledge, including platform, technology, products and domains
Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
An understanding of operational principles
Good collaboration and stakeholder management skills