HR Operation
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
TITLE HR OPERATIONS
LOCATION- PUNE ,DIGHI
CLIENT NAME - TATA COMMUNICATION LTD
Contractual Based
Role-
• Providing the solution to the employee's queries related to HR policies and process via calls, emails, and tickets with accuracy on timely manner
• Records the inquiries, requests, communicates resolutions, and updates cases using case management tools.
• Utilizes knowledgebase tool to provide consistent answers to employees
• As required, escalates cases to appropriate Subject Matter Expert (SME) or Center of Excellence (COE) if functional expertise is required
• Ensures timely and accurate data entry and corrections of HR transactions into systems
• Identify, navigate, research, and troubleshoot HR transactional processes related to multiple HR based applications and associated systems
• Retain ownership of assigned cases until closure with end user
• Preparing and issuing the requested documents basis the employees' and business request
• Coordinating with the different internal stakeholders, COEs, RHR, BU HR to process the requests of the employees
• Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
• Update and maintain knowledgebase FAQs, solutions and troubleshooting guides
• Engages in continuous process improvement activities and programs.
Skills Needed
Excellent written and verbal communication skills
Excellent listening skills
Highly detail-oriented with high level of accuracy
Ability to access multiple software systems simultaneously
Strong problem solving and analytical skills
Proven success in acquiring new knowledge and learning new skills
Working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook)
Ability to maintain the integrity of HR by adhering to strict confidentiality and respect of all employees
Hours of operation: 5 days working, monthly rotational shift. Must be willing and flexible to work Monday-Friday 7:00 AM-11:30 PM (Saturday & Sundays as exception)
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all employee contact situations, including maintaining a pleasant and professional tone and manner
Flexibility in accepting schedule changes as needed
To Apply-
Vaishnavic@promptpersonnel.com
LOCATION- PUNE ,DIGHI
CLIENT NAME - TATA COMMUNICATION LTD
Contractual Based
Role-
• Providing the solution to the employee's queries related to HR policies and process via calls, emails, and tickets with accuracy on timely manner
• Records the inquiries, requests, communicates resolutions, and updates cases using case management tools.
• Utilizes knowledgebase tool to provide consistent answers to employees
• As required, escalates cases to appropriate Subject Matter Expert (SME) or Center of Excellence (COE) if functional expertise is required
• Ensures timely and accurate data entry and corrections of HR transactions into systems
• Identify, navigate, research, and troubleshoot HR transactional processes related to multiple HR based applications and associated systems
• Retain ownership of assigned cases until closure with end user
• Preparing and issuing the requested documents basis the employees' and business request
• Coordinating with the different internal stakeholders, COEs, RHR, BU HR to process the requests of the employees
• Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
• Update and maintain knowledgebase FAQs, solutions and troubleshooting guides
• Engages in continuous process improvement activities and programs.
Skills Needed
Excellent written and verbal communication skills
Excellent listening skills
Highly detail-oriented with high level of accuracy
Ability to access multiple software systems simultaneously
Strong problem solving and analytical skills
Proven success in acquiring new knowledge and learning new skills
Working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook)
Ability to maintain the integrity of HR by adhering to strict confidentiality and respect of all employees
Hours of operation: 5 days working, monthly rotational shift. Must be willing and flexible to work Monday-Friday 7:00 AM-11:30 PM (Saturday & Sundays as exception)
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all employee contact situations, including maintaining a pleasant and professional tone and manner
Flexibility in accepting schedule changes as needed
To Apply-
Vaishnavic@promptpersonnel.com
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