HOUSEKEEPING SUPERVISOR

CONSTITUENTS


§ Guests

§ Employees


INDICATORS OF SUCCESS


§ Achievement of customer satisfaction and loyalty goals

§ Cleanliness of rooms

§ Number and type of rooms cleaned each day


AREAS OF RESPONSIBILITY


Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.

§ Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily

§ Supervises the completion of short notice requests for rooms

§ Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed

§ Inspects all check-out/stay over rooms for adherence of Brand’s standards

§ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

§ Prioritises special cleaning requests (VIP rooms, check-in)

§ Ensures security of keys and pagers

§ Ensure Room Attendants use the right technique when lifting, bending and using chemicals.


Checks floor linen closets daily for cleanliness, adequate supplies and linen.

§ Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day

§ Assures proper handling of lost and found articles

§ Ensures safety by assuring that all linen chutes are kept locked at all times


Provides employees with the information needed to perform their job effectively.

§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities

§ Prioritises and assigns work

§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities


Ensures that linen closets are maintained as appropriate