Assistant Manager Housekeeping

Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

· Obtains list of vacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

· Experience with turn down service, special needs of VIPGuests, foreign dignitaries, etc. is helpful.

· Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

· Prepares and distributes the Room assignment sheet and floor keys to room boys.

· Maintain clear and efficient communication and coordination with the Front Officeand other departments of the hotel.

· Schedulesthe cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaningprojects and window cleaning as necessary.

· Schedules cleaning for lobbyarea, public restrooms, telephone areas, hallways, entrances, elevators.

· Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

· Schedules cleaning of all meeting rooms after a completed function.

· Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

· Inventories cleaning supplies& linen stock to ensure adequate supplies.

· Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

· Providing staff training, coaching, counselling’s and also enforces to the hotels standard operating procedures.

· Ensure all meeting room functions are properly setup according to the requests indicated on the meeting room/event function sheets.

· Ensures guest rooms are properly secured and that proper key controlprocedures are utilized by the housekeeping staff.

· Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

· Rewards employees whouse their empowerment to meet or exceed guest expectations.

· Print all housekeeping related reports and traces from PMS.

· Assists in controllingexpensesby the housekeeping department.

· Confirm all housekeeping staff members have arrived or find substitutes for absent employees.