Housekeeping Manager

Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and takes disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.

Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.

Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.

Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Responsibility & Authority:

· Responsible for cleanliness, orderliness and appearance of the entire Hotel.

· Ensure that rooms are made as per company standard.

· Prepare Annual Housekeeping Budget.

· Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

· Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

· Pay particular attention while organizing pest eradication activities.

· Develop and implement Housekeeping systems and procedures

· Prepare reports for management information.

· Assist Purchase department in selecting suppliers for items related to Housekeeping.

· Plan, control and supervise Horticultural activities.

· Attending and resolving guest complaints.

· Verification of supplies consignments.

· Organize on-the job training and evaluate its effectiveness.

· Approval of the Functional Manual of the department.

· Recommend recruitment of new personnel.